Customer

The Customer Is Always First

Growing Their Business Is Our Mission

At TKM we have a great commitment to our clients and their business. Therefore, our main focus is to generate more growth and reduce the costs of their projects. Our clients come from different kinds of industries and some are even one of the greatest in their sectors. We support them with professional services like Customer Care Centers, Outbound Services, Contact Center, and Back Office solutions.

Learn more about some of our clients’ experiences with us and see how our solutions have helped them to increase the efficiency of their teams and to save resources.

They Already Know Our Services And Quality

  • ABC Capital
  • Abbvie
  • American Express
  • Asofarma
  • Auditor Service
  • Banamex
  • Banco Azteca
  • Bancomext
  • BBVA Bancomer
  • BF Bancofácil
  • Capufe
  • CC Solutions
  • Codere
  • Consubanco
  • Continental
  • Correos de México
  • De la Riva Group
  • Dell
  • Ecovale
  • Edenred
  • Editorial Playboy
  • Eficasia
  • El Financiero
  • El Palacio de Hierro
  • Elektra
  • Enlace TP
  • Excélsior
  • Fianzas Guardiana
  • Fundación UNAM
  • Game Planet
  • GlaxoSmithKline
  • Gobierno del Estado de México
  • Grupo Financiero Inbursa
  • Grupo GIN
  • Grupo Salinas
  • Grupo Somar
  • Grupo Vale Euro
  • Havas Worldwide Vale
  • HSBC
  • IDC
  • Indra
  • Infonavit
  • Mediaccess
  • Medicall Home
  • Montepío Luz Saviñón
  • Nacional Financiera
  • National Geographic
  • Nextel
  • Novartis
  • Panalpina
  • Paralife
  • Presidencia de la República
  • Qipert
  • Sandoz
  • Santander
  • Santillana
  • Scotiabank
  • Seguros Ace
  • Seguros AIG
  • Seguros Argos
  • Seguros Azteca
  • Seguros Banamex
  • Seguros Bancomer
  • Select
  • Sí Vale
  • Telefónica
  • Telepeaje Dinámico
  • Titans Group
  • Total Play
  • Tupperware Brands
  • TV Azteca
  • Verizon Wireless
  • Vertex Outsourcing
  • Visa
  • X-Ti

Sectors We Serve

Every sector is on the verge of unprecedented transformations. The combination of internet services and automation has led to the dawn of a new era of business process outsourcing. As a consequence, the dizzying change of pace in a mobile-first world means that now more than ever your customers want to be addressed at the right time and with the right message.

Only with our experienced team and advanced solutions will your business continue to thrive in this new digital economy. Companies that are riding the wave of digital transformation know that having a trusted outsourcing company such as TKM is a key asset in building more value and maintaining customer relationships.

Financial Services

This sector is currently undergoing a major change and customers have more choices than ever. The experience of our team and our customized solutions allow financial institutions to capitalize clients, building confidence, cultivate long-term relationships and create value.

Government

It is not unknown that the government has some difficulties adapting to new technologies, they used to remain with manual processes because of a limited budget, old technology and administrative requirements. Nowadays, we have a huge experience in relations with citizens that helps us to transform systems and processes, mitigate risk, improve public perception and reduce operating costs of government services.

Technology and Telecommunications

The challenge in this industry is to win and maintain the customer’s confidence. This is a segment with low customer satisfaction levels, for this reason is very difficult to maintain loyalty. TKM helps companies to improve their processes to reverse the negative cycles and provide a positive contact experience.

Media and Advertising

The advertising industry is very competitive, delivering a great customer experience becomes the key to differentiate the perception of the customer. TKM becomes the operating right hand on marketing and advertising strategies, solving and simplifying backoffice and outsourcing solutions through our multi-channel tools and on-demand schemes.

Retail

Companies that stand out in the retail segment are those that are focused on customer satisfaction. Today customers demand retail services from multiple service channels: on your smartphone, your tablet, chat from your computer or phone. In TKM we are prepared to serve these customers with the right tools and people.

Pharma and Healthcare

Regulatory issues about privacy in this industry make the security of the information a priority. Likewise, the patient-doctor–supplier relationship is changing quickly and needs to be aligned with compliance, limiting the scope. In TKM we understand this complexity, we have the necessary experience and have developed unique and special processes for the health care sector.

Travel and Hospitality

Today, more and more people share their travel experiences through electronic media and social networks. We understand the importance of understanding the customers needs and listening to “the voice of the customer”. We support companies in their efforts to establish these valuable and lasting relationships.

Check Out Testimonials And Case Studies

Case Studies
Testimonials

As a business process outsourcing company, we live by a philosophy of always striving to deliver the best quality experience possible. We are the representatives of our customers, so we want to help provide them with all the benefits that come with having a seasoned staff of operational, sales, and technical Contact Center team members.

Let Us Do The Hard Work For You

We want to know more about you and your business. Contact us today so we can help you make your business processes easier with our Contact Center Outsourcing Services.

Contact us